Help Centre
Find answers, learn how FolderStream works, move your library setup to another computer, or troubleshoot a problem.
Choose folders, build your library, and start browsing.
Bought FolderStream Pro? Activate your licence inside the app and get back into your library.
Quick answers to common FolderStream questions.
Work through common issues before contacting support.
Move your library setup to another computer and restore supported organisation data.
Learn the main playback and viewing controls.
Prepare a support report locally if you are still stuck.
Choose a folder that contains your videos. FolderStream reads that location and builds a visual library view around the files already stored on your computer or connected drives.
Once your library appears, you can browse thumbnails, use search and filters, save watch progress, and organise videos with tags, playlists, favourites, custom titles, and custom cover art.
Pro activation
FolderStream Free and FolderStream Pro use the same app. You do not need a separate Pro download.
After you buy Pro, activation happens inside FolderStream using the purchase details sent to your email.
If you have not purchased Pro yet, you can use the FolderStream Pro checkout here:
Check your spam, junk, or promotions folder first. If it still has not arrived, contact support and include the email address you used at checkout.
Check for typing mistakes and make sure you are using the same purchase details sent after checkout. If it still does not work, contact support and include the exact message shown in FolderStream.
Install FolderStream again, open Settings > Licence, and try your Pro licence on the new setup. If you also moved your library, the Backup & Restore guide will help with that part.
No. Pro unlocks inside the regular FolderStream app after activation.
Frequently asked questions
Yes. You can create a FolderStream backup and restore your supported library organisation on another computer. Your original video files are not included in that backup, so they must also be copied, connected, or otherwise available on the new computer. If folder or drive locations change, you may need to reconnect them in FolderStream.
No. FolderStream is designed around local folders and connected drives selected by you. It does not upload your videos to a cloud service.
FolderStream backups are for supported FolderStream library information and organisation data, not the original video files themselves.
Yes. FolderStream can work with user-selected folders on connected drives. The drive must be connected for those video files to play.
Troubleshooting
What you’re seeing: your tags, playlists, or other FolderStream organisation may have restored, but videos are unavailable or marked as missing.
Why it may happen: the original video files were not copied to the new computer, the external drive is not connected, the drive letter changed, the folder path changed, or the videos were moved somewhere else.
What to try: confirm the original files exist in File Explorer, connect the external drive if needed, check the current folder or drive location, then reconnect or reselect the relevant library folder in FolderStream.
Still stuck? Contact support@localstream.co.nz.
If videos live on an external drive, reconnect that drive before trying to play them. Library organisation may still appear even while the original files are unavailable.
See the full Backup & Restore guide for moving FolderStream to another computer, reinstalling, or restoring after a system problem.
If you are still stuck, use the Support page to describe what happened. If you need help with Pro activation, include the email address used at checkout and the exact message shown in the app. If you are troubleshooting a moved or restored library, include whether the original videos are on the same drive, a new drive, or a copied folder on the new computer.
