Support
Need help with FolderStream?
Find an answer in the Help Centre or contact FolderStream Support if you’re still stuck.
Try These First
Start with the quickest path to an answer.
The Help Centre covers setup, troubleshooting, shortcuts, and moving your FolderStream library setup to another computer.
Help Centre
Browse the main guidance for setup, privacy, playback, library organisation, and support topics.
Troubleshooting
Use the troubleshooting section for missing videos, moved drives, scan issues, and playback problems.
Backup & Restore
Learn how to move your FolderStream library setup to another computer and reconnect your original video folders.
Keyboard Shortcuts
See the playback and viewing shortcuts you can use every day inside FolderStream.
Moving to a new computer?
Back up your FolderStream library setup, restore it on another computer, and reconnect your original video folders.
Videos missing or a drive moved?
Head straight to troubleshooting if FolderStream no longer sees videos where you expected them.
Still not sure where to start?
Open the Help Centre first, then come back here if you still need direct support.
Contact Support
Contact FolderStream Support
If you can’t find the answer you need, email FolderStream Support and tell us what’s happening at support@localstream.co.nz.
- FolderStream version
- Windows version
- What you were trying to do
- What happened instead
- Any error message shown
- Whether it happens every time or only sometimes
Support Request
Report a technical problem
If something isn’t working as expected, tell us what happened. The more detail you provide, the easier it is for us to understand the problem.
Privacy
Protect your privacy
- Please do not send passwords, payment card details, or private video files.
- Screenshots may help, but check them for private information before sending.
- Licence keys should not be posted publicly.
- FolderStream Support does not need your payment card number.
Next Step
What happens next?
We’ll review your message and reply by email.
Nothing on this page is submitted automatically. You stay in control of what gets included before you send it.